Returns Policy NZ & AUS

Returns & Exchanges

 

Should you require any information or help, please contact us by email: hello@outreclothing.co.nz or by phone: 0800 OUTRE NZ (688 736) and we will be happy to assist you.

 


 

RETURNS INFORMATION

  • Items can be returned within 30 days of delivery for an exchange (NZ and AUS customers), gift card or refund. This includes sale items.
  • Items must be received in original condition - unworn, unwashed, with all tags still attached.
  • All swimwear returns must have their hygiene seal intact.
  • We process all NZ returns within 2 business days of receiving your items, and within 4 business days for International returns. We will send you an email with the details of your processed return.
  • Please email info@outreclothing.co.nz if you believe your product is damaged or faulty. We will treat this with the highest of priority.
  • If you have paid original postage to receive your order and a return is made then this is non-refundable.
  • Customers shopping from outside of New Zealand are required to pay for their return shipping costs.

 


 

FREE EXCHANGES

  • Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange.
  • If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!
  • Due to the popularity of our range, we cannot guarantee that we will have the
    requested size in stock to exchange. We cannot set items aside for exchanges.
  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund.
  • We can only offer an exchange of size. If you wish to exchange for a different item, you can return for a gift card and use this to place a new order once issued. Alternatively you can return for a refund and place a new order right away for the items you wish to receive instead.

 


 

REFUNDS

  • Refunds are offered on all orders.
  • Depending on your payment method the funds may take 2-3 business days to clear back into your account.
  • All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.

 


 

STORE CREDIT

  • Store credit is issued via Gift Card and can be used to make a future purchase, valid for 1 year from date of issue.
  • Gift Cards cannot be refunded.

 


 

REFUNDS WITH AFTERPAY

  • When using Afterpay, you have the options to return one or all of your items for a refund.
  • If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
  • If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
  • It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
  • If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

 


 

INTERNATIONAL RETURNS

  • Duties, taxes, and VAT are not refunded on international returns.
  • NZ returns shipping address: 2 Morgan Street, Newmarket, Auckland, New Zealand, 1023